Terms and conditions of use and sale

By accessing and using this Web site you agree to abide by the following terms and conditions
of use and sale or referred to in this document. If you do not accept all
following terms and conditions of use and sale, should not use this internet site.

 

ORDERS

Through the site www.railtorail.pt
Choose the article(s) you want to purchase and the desired size, if applicable. You must add your article(s) to the shopping cart, choose to order as a guest or register on the site,
then fill in your data, ends the order and choose the method of payment.
All your data entered on our site will be protected, to the extent that they will only be used
for sending of orders or information relating to the store.
If you have any questions, contact our store.
Cell phone: +351 916680075/ 966505079
Email: [email protected]

 

SALES

All items include VAT at the legal rate and can be changed without prior notice.
Your orders are accompanied by invoice.

 

PAYMENTS

You can pay per Paypal system or by bank transfer. In any case the data that you need to pay, will be provided. If you pay by bank transfer, you must send the bank proof to the email [email protected], stating your number
package. The submission is done after payment confirmed.

The payment of your order will be available for 24 hours, following after you place your order.

 

SENDING ORDERS

Orders are sent by national post.

 

DELIVERY

The transportation value is appended to the value of the package at the time of finalizing the same.
The delivery time is 3 to 5 working days for all UE countries, except stock rupture. Delivery times
are indicative and therefore, are considered valid when there is no physical or structural setbacks
(for example: incorrect addresses or majeure setbacks like weather conditions).
If there is no article in stock, you will be contacted by us within a maximum of 48 hours.
The shipping of boards are excluded, so you know the shipping value of the board that you want to buy, please contact us.

 

RETURNS AND EXCHANGES

According to Decree-Law No. 143/2001, article 6, the returns can be carried out in accordance with the
following clauses:
1. distance contracts the consumer has a minimum period of 14 days to resolve the contract
without payment of compensation, and without having to indicate the reason.
2. For the exercise of that right, the term include:
a) as regards the supply of goods, from the day of receipt by the consumer where
which have been fulfilled the obligations referred to in article 5 of the same Decree;
b) as regards the provision of services, from the day of conclusion of the contract or from the day
they have met the obligations laid down in article 5 of this Decree, if this happen after
that celebration, not exceeding the period of three months referred to in the following paragraph;
c) if the supplier has not fulfilled the obligations referred to in article 5 of this Decree, the period referred to
in paragraph 1 is three months from the date of receipt of the goods by the consumer or, in the case of
services, the date of conclusion of the contract;
d) If the supplier will fulfil the obligations referred to in article 5 of this Decree, in the course of the
withdrawal period referred to in the preceding paragraph and before the consumer having exercised this right, this has 14 days to resolve the contract as from the date of receipt of this information.
3. If the supplier has not fulfilled the obligations referred to in article 7 of this Decree, the period referred to
in paragraph 1 is three months from the date of receipt of the goods by the consumer or, in the case of
services, the date of conclusion of the contract.
4. If the supplier will fulfil the obligations referred to in article 7 of this Decree, in the course of the
withdrawal period referred to in the preceding paragraph and before the consumer having exercised this right,

this has 14 days to resolve the contract from the receipt of this information.
5. Without prejudice to the established under (a)) of paragraph 3 of the preceding article shall be deemed exercised the right to resolution by the consumer through shipment, within the deadlines laid down here, registered letter with acknowledgement communicating to the other Contracting Party reception or to the person designated for this purpose a willingness to resolve the
contract.
The article must be returned exactly under the same conditions in which you received, in your
original packaging with all accessories and without being used.

 The shipping of the product(s) are charged to the customer.

WARRANTIES

All technical articles have 2 years warranty against manufacturing defects, unless otherwise stated. The
assignment of the warranty will be made after verification of the article by Rail to Rail and the article supplier (Brand). When there is a misuse of the article, by the user, the guarantee will not be assigned.
The shipping of the product(s) are charged to the customer.
The presentation of the product(s) invoice(s) is mandatory.


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